From Egypt – The Smart-Shoring Destination –innovia  Contact Center emerged to act as your right Business Process Outsourcing (BPO) partner, and offer you full scope of outsourced contact center services that boost customer interaction with greater cost efficiency and risk mitigation using flexible operational models that understand your business needs like in-sourcing, co-sourcing or outsourcing.

To comply with the increasing demands on its services, innovia Contact Center has grown to be a multisite contact center, having two different contact center facilities in Cairo and Dubai with a state-of-the-art telecom infrastructure deliver superb phone staff to represent your brand with high training standards, quality assurance and low staff turnover. Our high standards of service and attention to detail set us apart in the industry.

Our Vision

"To be the best customer contact center company in MENA region."

Our Mission

" is to make every contact count - recognizing that every customer interaction is an opportunity to impact the brand experience and grow our partners' business. Our customer advocates create more loyal, lasting relationships between our partners and their customers"

Our Objectives

"Is to provide our clients with exceptional call center services that improve their profit margins by retaining more and happier customers, winning new ones, and reducing costs"

Why Us


  • We offer the broadest range of services... as standard
  • Plus -- marketing services, reporting, and many extras


  • High-Tech to serve you best!
  • High capacity phone system to capture every call
  • Sophisticated scheduling system to manage your schedule
  • Database-driven to accurately serve you and your customers